Understaffed and Overworked Employees - Leasing Consultant Equity Residential Employee Review

2.0
29 Dec 2019
Recommend
CEO approval
Business outlook

Pros

-Discounts on rent if you live at an Equity property. -You work with some really great people.

Cons

-High Turnover: There is an unbelievable amount of turnover in the leasing offices. Upper management doesn't seem to care since they'll end up paying the new employee less than someone who's been there longer. About half the leasing consultants I started with in training left by the time I hit 6 months. -Understaffing: Even with high turnover, they do not fill positions quickly (sometimes months) which leaves an already understaffed office with very little support. I've seen them take advantage and completely burn out so many great employees to the point of quitting. -Work/Life Balance: You barely get any holidays off and most employees work weekends (even managers) -Manipulative management: Community and Regional managers know how to manipulate their employees when making decisions about their careers (transferring communities, promotions, quitting, etc.) and are always only looking out for themselves and their own careers.

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Equity Residential Response
6y
Hello, and thank you for taking the time to share your feedback. While we are disappointed to hear that your experience was not more positive, we do appreciate the insight, and we take it seriously. We recognize that our industry is one that comes with its challenges, including competing for and retaining talent in a competitive job market, and we are continuously striving to adapt and improve our processes to meet these demands. We are particularly concerned to hear your take on leadership in your market, and we hope that you shared some specific examples with your local HR team prior to your departure. If you did not, please know that we would still welcome the opportunity to hear from you, and encourage you to reach out. Thank you, and we wish you the best.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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