Over Worked Underpaid - Sales Agent Equity Residential Employee Review

1.0
17 Apr 2022
Recommend
CEO approval
Business outlook

Pros

I’m not trying to be funny but honestly nothing. The discount is a joke.

Cons

The amount of exploitation that happens in this job in every single department, except of course for the ones all the way up in management, should be looked at and addressed asap before they lose more employees. We get over worked and severely underpaid and are somehow expected to keep going, I don’t think so. I’m surprised that the reviews on here are not as low as it should be. But then again they ask current employees to leave good reviews on here which you shouldn’t be trying to coerce us to do anything. They also asked us through email and in a nationwide meeting to vote on a bill in a certain way to benefit the business which is for sure illegal. Anytime we go to speak up or “question authority” one of our 10 ways you are automatically put under a microscope and get gaslit to think you are in the wrong for questioning them. They constantly tell us not to go over ten minutes of overtime but given the workload often times it is unavoidable. I’m seeing so many employees running on empty and little to no action being done to help us. Instead of solving the existing issues management finds a temporary solution, if you could even call it that, which causes more issues since they were never solved. They only started to actually “care” about diversity and inclusion in 2020 when this has been poorly handled historically and has just been poorly executed virtue signaling. Shame on all of you. There are no incentives as far as discounts go. They cut the already low discount we get on units and this happened during the pandemic. Speaking of the pandemic nothing was done to help except masks being provided since we still were expected to come into work even though almost all of our work can be done remotely. They always mention valuing their employees but it’s just lip service and no actual actions showing this. Training is a joke. Very minimal and you basically get thrown into the job and are expected to handle conversations you are not well equipped to have.

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Equity Residential Response
4y
Thank you for taking the time to share your perspectives, as well as your 5+ years of contributions to Equity Residential. We take allegations like yours very seriously, and we strongly encourage you to further discuss your experience with your local Human Resources team, or if you'd prefer anonymity, please utilize our Call to Action hotline (by phone:800-231-5699 or online CallToActionHotline.com). We would like to address some concerns that you've expressed, as it sounds like we have a mutual focus and commitment to several of those points. Equity Residential has demonstrated a long standing responsibility to creating an environment where employees feel heard and valued. Our Equity Values Council (formally known as our Champions of Diversity Council) has been contributing to D&I efforts for well over 15 years, with new members joining annually, offering new ideas and views. In 2018, Equity Residential offered a learning series on Unconscious Biases, and in 2019, we welcomed our new Diversity and Inclusion Director. We continue to elevate the importance of building an inclusive workplace through Listening Sessions, celebrating Heritage months, and book clubs - just to name a few. We encourage individual thoughts and respectful collaboration. And while we may "Share the Knowledge" when it comes to topics that impact our industry - so that our employees are informed on different laws and bills - how each employee processes that information or decides to vote for any law or bill is a private and personal decision. As you noted, Equity Residential did provide masks to our employees during the pandemic. Additionally, we provided an additional 80 hours of Emergency Sick Leave for full time (nonunion) employees, added additional funds to the Employees 1st Crisis Fund (a fund that further supports employees who may have experienced a hardship as a result of the pandemic), closed down offices as needed, and sent out frequent communication to all employees that offered both updates and resources. Lastly, we're sorry to hear that our employee apartment discount program doesn't meet your expectations. Equity Residential doesn't require employees to live onsite, so while the apartment discount is an additional perk that we're excited to share with our teams, it's not by any means mandatory that our employees utilize this benefit. Again, we encourage you to reach out to our HR team to further discuss your feedback. Thank you again for sharing your views.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
2d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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