Deteriorating business processes and leadership - Individual Contributor Equity Residential Employee Review

1.0
27 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Equity owns and manages beautiful communities across the nation. They focus on building a remarkable experience for their customers.

Cons

I worked in the IT Department and don't recommend it if you are a serious IT professional. Equity is NOT an IT company and it is felt heavily everyday. I once worked for an experienced IT professional at Equity, who was replaced by a community manager with zero experience. This led to a multitude of issues, including constant turnover, failed launches and countless unprofessional occurrences. I felt like my career track melted away slowly. All the while senior leadership did nothing, just as they did with the previous manager's shortcomings. They just continued to make misguided hiring decisions that led to more turmoil.

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Equity Residential Response
3y
While we are disappointed to hear about your experience, we appreciate you taking the time to share your perspectives. Equity Residential recognizes how critical our IT department is, and is always looking for ways to both enhance the processes and programs IT supports, as well as enhance and diversify the team dynamic. We assure you that we take feedback like yours seriously, and hope that during your time with Equity Residential, you shared your feedback with your manager or Human Resources team, or by utilizing one of the many platforms we provide to our employees to ask questions, discuss concerns and respectively “Question Authority”.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
3w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1d
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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