Best job I've ever had! - General Service Director Equity Residential Employee Review

5.0
1 May 2025
Recommend
CEO approval
Business outlook

Pros

#1 The people I work with. Driven, committed, and passionate about what they do. Plenty of time off including 40 hours that are not included with my vacation time. Company leadership solicits my opinion. I don't always agree with everything to be sure. But I have a voice, I use it, they listen. If you bring your A game then Equity is a great place to work.

Cons

Any company this size has bureaucracies that are slow to act at times.

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Equity Residential Response
1y
Thank you for your thoughtful review and for your incredible commitment over the past 20 years. We're so glad to hear that you continue to feel supported, valued, and surrounded by a dedicated team. It's especially meaningful to know that you feel empowered to share your voice—and that it's being heard. We appreciate your perspective on the challenges that can come with a large organization. Your feedback helps us continue to look for ways to streamline processes and better support our onsite teams. Thank you also for the suggestion regarding floating senior service techs—we'll be sure to share this idea with the appropriate team. We're grateful to have team members like you who bring passion, experience, and insight to their work every day.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
2w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
14h
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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