Not Great - Customer Service Representative Ergobaby Employee Review

2.0
18 Mar 2026
Recommend
CEO approval
Business outlook

Pros

It was a job that paid okay, but not well.

Cons

Ineffective leadership and inefficient management.

Explore other reviews about Ergobaby

5.0
22 June 2023
Recommend
CEO approval
Business outlook

Pros

Cares about employees and company values. Support working parents. People are great. Flexible remote work.

Cons

No cons about working here.

2.0
16 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only pro I can think of anymore is a hybrid work week

Cons

After new owners took control of the company, so many perks/benefits have been taken away, (cost of living increases in early 2025, early Fridays, bonusly rewards, full time work from home, etc) A majority of the long term employees were terminated and are being replaced with people with no baby industry experience. This industry is very complicated and I don't think upper management knows just how complicated it is, and how much work it takes to get products to market.

3
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