Not a place to stick around - Support Analyst Esri Employee Review

2.0
2 Sept 2024
Recommend
CEO approval
Business outlook

Pros

- Gain experience, good training opportunities - Stability

Cons

- Low pay, there is no excuse but they will tout benefits and the fact that you are located in the IE to excuse the very low pay - Yearly merit based raises usually max out at a dollar, two if you’re lucky. To add to that, the state or California raised minimum wage multiple times while I was at Esri, that was the only time I saw any significant raise and it was because they LEGALLY had to pay me that. Don’t expect them to do anything to be kind or supportive they would like to barely follow the law and that’s it! - Time off is laughable actually, in order to gain more time off you have to work overtime to “bank” hours. - no flexibility for working from home - Micromanaging - Career development is close to impossible and out of your hands. Management has a plan for you and if you don’t follow it you are stuck forever. - The culture is straight up weird and borderline cult-like. Everyone pretends the billionaire CEO and his wife are celebrities and are blessed to be graced with their presence- even though those two don’t know and do not care about you! - People act like they have equity in the company with how much they care about profits and “the business side of things” the funny thing is, no one owns this company except Jack and in my two years here never did I see a significant bonus or kickback from record breaking profits. In fact, THEY DEDUCTED 1 CENT from everyone’s hourly salary - literally penny pinching. To summarize, I might suggest people who are early in their careers to gain some experience with Esri, build up your resume, but don’t plan on building a lasting career here. It’s better to find a different company who is in the 21st century and provides better pay, benefits, and culture.

Explore other reviews about Esri

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people and very flexible working conditions

Cons

There are no negatives to this job

2.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Esri pays your health insurance. A few extra holidays that other companies may not offer.

Cons

-Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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