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EssilorLuxottica

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Great learning environment with strong global exposure and impact - CRM Manager EssilorLuxottica Employee Review

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

EssilorLuxottica offers a truly global and multicultural environment, with exposure to world-class brands, advanced digital tools, and complex regional challenges. There is strong focus on data, CRM, and customer experience, and real opportunities to work on high-impact projects across multiple countries. Collaboration with international teams allows continuous learning and professional growth.

Cons

Decision-making can be slow due to the size and complexity of the organization, and priorities may change frequently depending on global or regional strategies. Workload can be high, especially in regional roles, requiring strong time management and resilience. Some processes could be simplified to improve speed and execution.

Explore other reviews about EssilorLuxottica

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent benefits and good platform to start your career

Cons

More options for health benefits

2.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

- Generally, helpful co-workers. - Strong / iconic brands with dominant market positions. - Meta partnership / Smart Glasses is an exciting growth area. - Privilege of making incorrect business decisions that still yield positive outcomes.

Cons

- Low technology stack leading to many manual processes that are ripe for some level of automation. All work is basically conducted in Excel. - Company is extremely retrospective in its internal reporting versus focusing on predictive and prescriptive analyses that could be more value add. - Rank has its privilege mindset - Upper management lacks accountability for its decision making, putting the onus on lower level analysts to justify their business decisions which, many times, are made based on pre-conceived notions prior to any analytical rigor. - Similarly, many senior leaders can be abusive and outright disrespectful, which lead subordinates to take an "emperor has no clothes" philosophy when dealing with them. - Culture of fire drills with respect to assignments leading to unrealistic deadlines for critical work which compromises quality and completeness. - Company, many times, confuses tactics with strategy. - Poor communication with respect to all aspects of the business. Teams generally work in silos and crucial information is shared on a need to know basis.

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