Pros
Esurance's employees have voted them "Top Places to Work in Tampa" 3 years in a row. That's because middle managment is right there for their employees. I love working here and advancement is really in my own hands. If I work hard and ask for direction, I know I can advance within a year or two! I work in sales and my shift, pay, and advancement are really up to me and how hard I work. All of the current management, trainers, and support staff all started right where I am. I love that!! They understand what I go through every day and help me through tough days.
Cons
The Sales Director is very strong willed and pretends to want feedback but really he doesnt take feedback from anyone. It's his way or no way and I dont believe he has call center experience or sales experience at that. He seems to like change and it's almost a weekly thing. I've been working in the same small office (200 employees I think) as him for the last year and he doesnt even know I'm in sales or my name. My manager does a good job of explaining the reasons and he works hard to keep me focusing on the right things.