Best place I've ever worked - Helpdesk Technician Etsy Employee Review

5.0
1 Nov 2023
Recommend
CEO approval
Business outlook

Pros

And it's not even close. Imagine working for a company where guiding principles and mission statements aren't just empty words. They actually mean something, and people try their best to follow them. The company shows that it values its employees by providing a clean and well-maintained workspace with food, coffee, beer, and kombucha; transparent and clear communication from the executives during ; and a whole host of excellent benefits including good health insurance, a good amount of vacation time, unlimited sick/mental health days, and in many cases WFH/hybrid options depending on your role. Work/life balance is a big priority and is frequently discussed among both managers and ICs (individual contributors). There's also a strong emphasis on career growth and learning opportunities. Before Etsy, I had never felt so supported and comfortable at work.

Cons

Mainly it's just that the company is big, so sometimes it's hard to get the right information or find the right person or team to help with a problem. However, when you consider how big the company is, this is less of a problem than you might expect due to the various well-organized systems and resources that employees can use to communicate and share info.

Explore other reviews about Etsy

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Empathetic, smart people in a lot places.

Cons

Senior leadership has changed alot in the years since the pandemic highs and it's not quite stabilized. Overvalued executors and undervalued those with high EQ and people leadership. Promoted executors into senior roles and then they floundered and exited, or worse they chased away better potential fits for those roles who were overlooked.

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Etsy is, by far, my favorite company. From the outside, it has the characteristics of big tech —a big NYC office, a household name, and it's publicly traded. However, from the inside, it retains the soul of a startup. Collaboration is constant, office politics are minimal, and there’s a genuine community—people actually eat lunch together in the Brooklyn office and get together. I’ve been here for a year now, and I usually wait for that milestone before giving a review, I can confidently say I’d love to stay here for a long time. During my interview process, I noticed that many Etsy Data Scientists have tenures exceeding five years, which I think speaks volume. While the compensation might not reach Meta or Google levels, the work-life balance, mission, and culture are unmatched. The new CEO is also fantastic; her expertise is evident, and for the first time, I am actually aligned with the company's strategy, instead of just rolling my eyes the whole time at the all hands. As we continue to 'Keep Commerce Human,' Etsy is perfectly positioned to offer the human connection that is so often lost in the age of AI and mass production.

Cons

Nothing I can think of really.

3
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