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      Experian

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      Horrible - Customer Service Associate Experian Employee Review

      1.0
      9 Aug 2016
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The company name on resume

      Cons

      Lies about job position and details of work, initially stated customer service ended up being sales. Management was micro managing, supervisor would check personal trash bins to gather Intel against you. Manager was uninviting, intimidating and would yell across the room to get my attention. Very disrespectful. Call center supervisor was oblivious or simply complacent to mistreatment of call center agents. Even with excellent record of attendance, quality of service and exceeding quotas if 1 manager doesn't like you and cries to her supervisor it's over for you. Basic pay.

      Explore other reviews about Experian

      5.0
      16 June 2026
      Software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work culture! Everyone is welcoming. I really like the work-life balance.

      Cons

      There are really no cons that I can think of.

      avatar
      Experian Response
      1w
      Thank you for sharing your experience. We’re glad to hear that you’ve felt welcomed and supported, and that work‑life balance has been a positive part of your role at Experian. We appreciate you taking the time to share your feedback and are happy to have you on the team.
      1.0
      10 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent salary & benefits, monthly no internal meeting days

      Cons

      Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

      1
      avatar
      Experian Response
      1w
      Thank you for taking the time to share your feedback. We’re glad to hear that compensation and certain aspects of the work environment have been positive. At the same time, we’re sorry to hear about your experience and appreciate you raising these concerns. Creating a workplace grounded in respect, fairness, and accountability is essential, and feedback like yours is important as we continue to reflect on how we support our people and reinforce a positive and inclusive environment.
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