Pros
Senior leadership mostly smart and credible, but Don Robert has never run anything this large, everything he does is for the first time and it has been that way for years. With the death of CFO Paul Brooks, the thought leadership and mangement of the company is weakened. Senior HR leader stayed in place, retired on the job, seemed to lack the will to change anything. Global HR leader good at managing up, that's about it. Chris Callero likeable, intuitive, smart, but not well educated or sophisticated in ways a global COO typically is. Fast pace environment is stimulating. Work environment is flexible, accomodating lifestyles.
Cons
Dated technology. Poor tools. Lower pay than market, often... "Know it, and don't care." Little/no opportunity for movement, except in pockets (finance dept does it well). Despite knowing movement develops people, EXPN doesn't do it, and not much promotion from within. Not thoughtful about senior leader selection, e.g. Dorival. No clear value proposition for employees. Writing it for years now, nothing of particular distinction. Strategy unclear. Employees always talk about it in global people survey.