stressful - Customer Service Representative (CSR) Experian Employee Review

1.0
14 Jan 2025
Recommend
CEO approval
Business outlook

Pros

being able to help people on occasions

Cons

high stress, too many calls

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Experian Response
1y
Thank you for sharing your experience. We appreciate your feedback and are always looking for ways to improve and better equip our employees. Wishing you all the best in your future endeavors!

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Cons

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1.0
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Pros

Decent salary & benefits, monthly no internal meeting days

Cons

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.

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