employer cover photo
employer logo
employer logo

Extended Stay America

Is this your company?

Absolute Joke of a company - GSR Extended Stay America Employee Review

1.0
17 Aug 2016
Recommend
CEO approval
Business outlook

Pros

7 free nights at another hotel (if you're lucky enough to actually be able to ever use them)

Cons

Everything, not enough time to list out all the issues with this company. It is a shareholder only company, nothing else matters. All they do is make cuts everytime they don't bring in as much money as they thought they would. Make cuts and jack up rates to ridiculous prices that nobody is going to pay for a 1 star hotel filled with druggies, homeless and prostitutes. Wasting millions upon millions of dollars to renovate their run down hotels only to turn around and cut assistant manager positions, cut hours, and seemingly do everything they can to ensure the new hotels will be back to run down form in a matter of years. The whole thought process with this company is to get by another day, another day. They never think about the future and I can assure you their employees are the last thing on their mind. I've never been lied to and screwed over as much by any company, all they do is take and never give anything in return even if they have promised it in the past. It's the most Mis managed, dysfunctional company I have ever worked for and with all the cuts im sure the 6 and 7 figure salaries the higher ups get to run the company into the ground never take any cut. You are always short staffed, no training whatsoever, managers worked into the ground until they can't take it anymore, hiring from outside instead of promoting the very few who tolerate the nonsense of this company, they are so desperate for employees people are essentially allowed to do what they want as they are never in a place to be able to fire anyone. I worked with an employee who purchased heroin from a guest and was caught. They literally tried their hardest to find a way to keep this employee on although they were not successful. This is the environment you will be working in, please please do yourself a favor and do not join these people looking out for the shareholders and shareholders only.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

See reviews by: Helpful|Rating|Date|All