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Extended Stay America

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Good experience in customer service and hospitality industry - Guest Services Representative Extended Stay America Employee Review

3.0
18 Oct 2012
Recommend
CEO approval
Business outlook

Pros

flexible schedule, Good starting salary, I started $11 per hour in Fairfax, VA in 2008 Easy job, mostly checking in/out guests, answering the phone making reservations You accrue good amount of vacation hours and you can take as long as you inform your manager more than 2 weeks before and as long as manager finds someone to cover you First $500 or 600 on medical is paid by the company, and then you have to pay out of pocket to meet the deductible

Cons

Only 2% raises after one year which comes to about 20 cents. Health insurance is ok, but only covers 80% after you pay deductible. No potential for growth

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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