Worst hotel company to work for, you’re better off literally anywhere else. - General Manager Extended Stay America Employee Review

Ha! Where do I begin?! Upper management could care less about anything else but numbers. “Hey, I want you to run this multimillion dollar property but I’m going to give you the absolute bare minimum monthly to run it.” Control your labor at all costs! Even if that means you, as a manager, need to cover desk shifts and do doubles but don’t you dare forget to do your manager duties! Let’s post on Craigslist to see if we can get business because everyone on Craigslist is trustworthy and the type of people we want here. Need some maintenance done? Put in a work order, we’ll get that fixed for you in about 6-8 months. Upper management doesn’t care if you’re on your last legs pleading for dear life, make it work. You’ll have absolutely no life to your own. Dare you get this job and have children or decide to start a family — you’ll have to choose one of them. The Kai process is such a joke but they stress that it works because it did when they were in operations like 20 years ago.