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Extended Stay America

Is this your company?

If you have no ambition, life goals or drive apply here. - Front Desk Associate Extended Stay America Employee Review

1.0
9 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Phenomenal Guests (sometimes) Staff There were not many Pros to this job, the guest were nice for the most part, a lot of prostitution and police presence in less than a month.

Cons

Horrible Management - Lack of Leadership and accountability Poor training- training was a joke, the manager was just as confused as I was Constant change in policy- they taught one policy, but in the same breath changed it went it came to certain guests or whenever they felt like it High turnover- Everyone that worked there wanted to quit, two employees quit in the few short weeks I worked there Low Pay- My job at the front desk included washing dishes, delivering pots and pans as well as dishes to guest, calling guests like a bill collector,when housekeepers did not clean their rooms to a guests satisfaction I was told to clean the room, folding towels and bedding, basically doing everything not in my job description. I was looking for a part time job, this was THE WORST JOB I have ever had

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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