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Extended Stay America

Is this your company?

What kind of fools run this place? - Maintenance Engineer Extended Stay America Employee Review

1.0
18 Oct 2014
Recommend
CEO approval
Business outlook

Pros

There were a lot of friendly people that worked there..the housekeepers, laundry attendant, and front desk people were all usually very nice.

Cons

The upper management of this company was terrible. They are greedy and do not care about their employees. They have unreal expectations and do not allow their hotels to get the supplies they need. Then they will show up at your site and act like you are in the wrong for not having the supplies you tried to order but they disapproved. They intentionally hire incompetent GM's so their Regional and District managers can get additional bonus money when they terminate the GM's. My GM stole from me before he walked off the job. I called him to confront him about my belongings and was told that wasn't his problem. Then I was told that my actions constituted harassment!? Really? In addition, when I was first hired the manager (a different manager than the theif) left out my private info (ss number, bank account numbers) on his desk for a week. I even asked him to put it away, and he jokingly began waving the forms with my info around saying who wants my information? The night time front desk girl stole my identity and ran up charges on bank account in addition to opening credit card accounts with my social security number. I could go on but you probably get the point. If I could've rated this company lower I would have. Terrible. I worked in the SC, NC areas.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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