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      Extended Stay America

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      Extended Stay America reviews

      Penny-pinching micromanagers - Hotel Manager Extended Stay America Employee Review

      2.0
      3 Nov 2014
      Hotel manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent but not stellar, the experience truly hinges on the upper management you get dealt.

      Cons

      This company is extremely CHEAP! It's not about the guest experience, it's about the bottom-line - in a big way. One property I managed had 3 model rooms from 3 previous reno attempts that stalled. Your time will be extremely micromanaged. You are allowed only 1 full-time employee besides the maintenance engineer, and even a fraction of an hour of OT for any employees will find you on a conference call with corporate. Please note - these are not exaggerations.

      Explore other reviews about Extended Stay America

      5.0
      21 Apr 2026
      General manager
      Recommend
      CEO approval
      Business outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      14 June 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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