Pros
A good relationship with long term guests.
Cons
Oh where do I start... ... Grossly underpaid. When you are a team lead you get more than .15 than the highest paid gsr, and I know for I fact I did not. The score of the overall hotel was used in my yearly review and made my score lower, while the manager at the time played favorites and didn't effect anyone else's score. Not my fault that the hotel is so old and ESA won't put a dime towards improvement! ... They expect you to wear so many hats alone. Team lead, porter, maintenance , housekeeping, and gsr. There was a day at 8 months pregnant, had to clean 5 rooms, fix 3 toilets, and work the desk alone. In one day. Then they never hire anyone! They use out of date background check equipment that takes a month to get it back. ... The benefits department, well, all "Charlotte support center" departments lie, lie, LIE! They tell you one thing, then a few months later change their minds, or decide to leave very important facts out of certain processes. Because of this, I went unpaid on my maternity leave resulting in a 3000 lawsuit with my apartment complex. Also, my 5 year old went without health insurance, resulting in over 1000 medical bills, because I was told he was covered by the company. The worst part? Not a single person cared or bothered to help remedy these situations. ... I reported sexual harassment for guests and employees on one employee (who lives AND works in a competing hotel right next door) and he was STILL employed. There were multiple female employees and guests who were uncomfortable working with him or staying in the hotel while he worked. For a company that cares so much about reporting this stuff they really didn't care what anyone had to say. ... Reach 4 rewards... Don't get me started on this piece of crap website. This was the BIGGEST waste of my time. The company has a sales department, but they never did anything but send emails! We did all the leads, calling, entering work, all of that! What the hell is there a sales department for if the front desk and managers did all the sales!? Then they constantly changed the system that only truly benefited the lazy sales staff and not the employees that did all the work. I generated thousands of revenue with all my leads, but all I got was a big, fat, nothing. My regional director of field sales though, oh did she get all the glory. Total JOKE, ... There are constant complaints of the state of the site I looked at. It was built in early 90's and you could tell! Eveything out dated, from the carpet to the wallpaper to the original nasty couches. And it was a LONG, drawn out process to get approved for one stupid couch. Then the process to get rooms fixed at all, and even longer and more tedious process, which majority of the time ended up with the one maintenance engineer to just repaint the room and go to Home Depot for quick fixes and pray guests didn't notice. I'll NEVER stay in an ESA, never! ... There is no real training system in place. They have the stupid 14 page packets, but they're never updated to the KAI standards (which in theory, was a good idea. In practice, only made things more complicated). It was impossible to train someone to their full potential and what was needed of them. ... The CSC needs to spend less time worrying about making stupid videos we are just going to ignore on ESHUniversity, and more time caring for their hotels and their staff.