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Extended Stay America

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GM - General Manager Extended Stay America Employee Review

2.0
28 July 2015
Recommend
CEO approval
Business outlook

Pros

National Company- 7 nights free ( THATS if you can use them) Great learning experience as you are expected to do everything.

Cons

They only care about bottom line, don't care about guests. Charge the same as the four stars when only given the opportunity to be a two star with the products they have and lack of staff they have. Management expected to work A TON of hours and little pay!!!! NEED TO RAISE THE GM SALARY. GM's in other chains work in offices but in ESA- they are having to clean rooms, do laundry, dishes etc. So doing ALOT MORE.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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