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Extended Stay America

Is this your company?

Run if you have any self worth - General Manager Extended Stay America Employee Review

1.0
10 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Movement because they can’t retain.

Cons

Expected to be on call 24/7 while simultaneously being micro managed yet never seeing a supervisor. Being the best is simply being the prettiest pig in the sty with this company. You are left to sink or swim. Dead body, handle it. Drugs, just wear gloves and clean it. Mold, cover it up. Shootings, robberies, stolen vehicles, fires, stalkers, death threats? You’ll never see a supervisor. You better figure out how to handle it and do it properly or it falls on you. You will be terminated for not following the protocol from that one video you had to watch at the beginning of the year. You know, the one that was between the 80 other classes you had to take that one week while working 80 hours and your bosses breathing down your neck to make sure your entire team gets 500 hours of classes done in their allotted 20 hours with no overtime, get those Medallia surveys, and inspect every single room that week or you’d be written up… what?! You didn’t retain that information?! You are nothing but a number. You are not valued, your work and dedication is not valued. You never will be. Come to terms with it and act your wage. Speaking of wage, get used to it. Your bogus increase of 2% annually will forever be stuck. You can be a top manager with a stellar resume in this company and they will not give raises outside of the annual and certainly not more. New hires who have 0 experience/ tenure make more starting. Or even more insulting, the people you have trained and groomed for management positions are offered more than you! They then have the audacity to ask you to train your new supervisors who also change annually because they can not retain anyone. Run. Have more respect for yourself. You are better than this.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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