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      Extended Stay America

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      Extended Stay America reviews

      Terrible Location with Incompetent Management - Guest Service Representative Extended Stay America Employee Review

      1.0
      2 Dec 2024
      Guest service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing to be really honest. My experience there was miserable.

      Cons

      Low starting salaries Bad location Loss of repeat business guests over the past 4-5 years as service has declined Low to minimal standards for cleanliness and Guest satisfaction Lazy work environment accepted and reinforced by management Rude and abusive guests allowed to stay Bad work - life balance Bad management The under-performing employees are retained and good employees are burned out or leave for better opportunities Other area Extended Stay America locations are better and have better management. I recommend Brookfield (great manager there) and Waukesha!

      Explore other reviews about Extended Stay America

      5.0
      21 Apr 2026
      General manager
      Recommend
      CEO approval
      Business outlook

      Pros

      My location was very nice and the guests were wonderful.

      Cons

      Employee retention is difficult in this market/

      5.0
      14 June 2026
      Front desk - gsr
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

      Cons

      I have no cons. My employment so far has been amazing!

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