Grateful for the last year! - Site Manager Extra Space Storage Employee Review

5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Extra Space has been an absolute pleasure to work for. My District Manager Juan has been extremely supportive along with the DTL's Jaime, Mary and Jon Q. They have taught me so much and continue to help whenever I need it. The last 6 months have been hard due to my cancer treatment but anything I struggled with or needed I was able to immediately get from someone on this amazing team. I know I can pick up the phone and call anyone and get the answer I'm looking for if I don't know it and cant find it in sharepoint. Being promoted to site manager so soon shows me that there is always room to grow with this company which is an incentive to work hard and keep learning and growing and thankfully I am able to do so with the amazing team I work with.

Cons

There is a lot of drama and politics behind the scene. I have witnessed Employees intentionally trying to get others in trouble when we should be a team. Things like that are a little discouraging because you want to believe that everyone is a team player and are moving with good intentions. I feel as if we should always be lifting each other up and supportive of one another. That is what makes a great team. Also ESS should really supply winter jackets and gloves if we are expected to shovel and salt outside in this freezing weather. People who are hired in the summer and spring are not thinking about the winter and the coats and gloves are pricey, Its hard to order a coat and have enough left over for shirts. and an extra space hoody would be awesome. Staying open until 6 is a killer. Most of us are coming from an hour or so away. Its really cruddy that I don't get home to my kids until 7 then I still have to cook dinner. The days just feel very long even when they fly by. I just wish I had more time to spend with my kiddos.

Explore other reviews about Extra Space Storage

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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