Extra Space - Site Manager Extra Space Storage Employee Review

4.0
29 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Good benefits and good bonus / commission structure. This company is the highest pay in the industry. Extra Space advancement opportunities are available as well as transfers to any facility in this Nat'l Corp.

Cons

Don't be fooled. This is not an office job. If you walked into a facility and thought the Mgr you spoke with had it made, and left thinking this is just an easy office job, think again. Doesn't matter your gender or age, be prepared to be responsible for most any maintenance issue. Extra Space is considered the cleanest in the industry. To accomplish that you will be scrubbing walls, doors and floors then wiping it all down with rags to achieve a dust and dirt free unit, which may be inspected by you DM. I tell you this because no one told me this when I hired on, and no one mentioned there is no maintenance personnel hired for the properties. This can be a problem for some in the freezing cold or the stifling heat. You will be gritty dirty on a regular basis, and still be responsible for greeting customers and running your office. And thats just the units....the entire property needs cleaning daily, as well as CC halls need mopped regularly, and roll up garage doors are hand washed as well to be free of dust. It's good honest work, but you will WORK. Other than that, it's a good company, built around a strong team atmosphere.

Explore other reviews about Extra Space Storage

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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