Very satisfied! - Anonymous employee Extra Space Storage Employee Review

5.0
21 Nov 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've worked at the Extra Space corporate location for less than a year. I have been really impressed at the quality of talent found here. There are a lot of really smart people which always creates a wonderful environment for learning from others and producing quality work. Pay is very competitive and from what I have seen, they definitely promote from within when they can. Company cares about your feedback. We recently had a town-hall meeting in which we voices all types of concerns to the CEO and the rest of the executive team. They also send surveys to rate people you work with, including your boss. They have a great fit reimbursement program where they reimburse you 50% of gym fees/fitness equipment etc up to $500 (they will reimburse $250 each year). The company is booming and probably will for a very long time. It's a very technologically savvy company and that makes things run so much better than if you were to work somewhere where they were behind on technology. Chief executive team is wonderful. They are definitely approachable. Overall, I cannot complain. It's a great corporate job with amazing pay. I love my job and I work with really smart coworkers.

Cons

Long hours at some departments, need for more flexible schedules for all departments. Benefits are better than average, but not amazing.

Explore other reviews about Extra Space Storage

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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