Property Manager - Store Manager Extra Space Storage Employee Review

2.0
9 June 2015
Recommend
CEO approval
Business outlook

Pros

-Get Sundays off -Very organized company -Get your own apartment. Mostly just for managers and not for assistants. -There is decent advancement opportunity, but only if you're a "yes" man/woman - If your manager is cool and you do a very good job(store numbers are good) then they give you a lot more freedom and leniency than others.

Cons

-Poor pay -Micromanaged like crazy and upper management spies on you like creeps. For example, when you get a lead from the call center, a timer starts going off on your software so the company knows exactly how long it takes you to follow up with lead. -Have to do all the janitorial work on the property: rake leaves, clean units, clean the office, paint etc. I never really minded doing this, but the problem is you have to keep a walkie on you at all times in case a customer comes to the office and buzzes your walkie in which case you have to stop everything you're doing and go back to the office. Makes it very difficult to get things done efficiently. -The job is very property dependent. I worked at several different properties and if you get stuck with a run down property in a bad area, the job is absolutely horrible. I worked a site where there were break-ins every month, rodent damage, water damage, etc.. Basically just consisted of calling people every other day to tell them that their stuff was ruined or stolen. You're also making collection calls every day and dealing with auctions every month. If you get a nice property in a good area then the job is cake. -You will likely start out as an assistant and be expected to cover practically every store in the region. They won't tell you this up front though. Very difficult thing to do for experienced property managers let alone newbies. The pay sucks when you're just an assistant and don't benefit from getting the free apartment.

Explore other reviews about Extra Space Storage

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

The good points of working for Extra Space these five years is the help and growth management allows me. I enjoy working for Extra Space Storage and i come everyday wit a positive mindset to achieve our company goals.

Cons

Extra Space has trained me to listen and show empathy to our tenants. I do my best to give our tenants great customer service and advice.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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