Pros
Respectful. Intensive training & support. A lot of opportunities to win small gift cards for your effort. Supply all equipment needed to work from home. Friendly team members. Positive work culture and work/life balance.
Cons
Quarterly schedule lottery, random positioning in schedule bid is not very random, best positions for highest earners who have been with company the longest, making it difficult for new hires of less than three years to get shifts which pay commissions well. When getting a less-desired, bad schedule, there is little to almost no chance of earning a commission. Commission structure is misleading and too rigid, high service calls to the sales call side ruin the numbers your percentages are structured around, even if your actual sales numbers are high, making it nearly impossible to commission in amounts that are beneficial. Will terminate you if your sales percentage numbers are bad/too low for 3 rolling months (which if you get a bad shift in the bid is the entire quarter) even if your legit sales call percentage are super high, the service calls coming in on the sales side can destroy your overall percentage rate. Passive/aggressive performance reviews where the management acts like the focus is to help and support teams but really is to threaten your position if in the quarter you can not meet their goals. Actually very low paying position, because you are hired with the promise of high commission opportunities to offset hourly pay. Continuously firing team members as well as a high turnover rate from team members leaving due to actual commissions, leaving call center under staffed, which additionally burdens team members with call volume as they take more service calls which throw off the sales numbers. Company continuously tells you the numbers “even out in the end” which is a flat out lie.