I'm Retiring from Extra Space Storage - Inbound Call Agent--Sales Extra Space Storage Employee Review

5.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

I'm almost 50. I've worked since I was 14. I've had so many jobs in my life, I can't even remember them all. But I can remember that NO job I've ever had has ever really given a care about me as a human being. They've cared about what I can do for them. At ESS, they care about what we can do for each other. Yes, there are things they ask of me, but for what I get in return, this is the ABSOLUTELY best job I've ever had. From my teammates to my Team Lead to the President of the company, Joe Margolis, everyone at ESS is approachable, empathetic, and solution focused. I've had the experience of working in multiple roles at ESS, starting as an Assistant Site Manager, getting quickly promoted to Site Manager, then, due to personal reasons, transferring to a call center position. In each of these roles, I had caring supervisors, involved district management, and interested higher management. A lot of companies talk about "culture", but the culture they describe is nothing like the actual culture an employee experiences. At ESS, it isn't just lip service. They do care about making this a true positive, supportive culture. I plan to stay here for the rest of my career due to the wonderful culture, fair compensation, and the fact that they follow through with what they promise.

Cons

Any cons are so far outweighed by the pros that they aren't even worth mentioning.

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Extra Space Storage Response
1y
Thank you for leaving a review and for your commitment to Extra Space! We are happy to hear about your positive experience and look forward to our continued success together!

Explore other reviews about Extra Space Storage

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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