Terrible at Communication - Store Manager Extra Space Storage Employee Review

3.0
5 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Depending on where you work, you tend to have a lot of downtime on your hands, which you can use to work a second job (virtually) and get paid twice over for the same time. There is a very low bar for excellence which focuses on number manipulation, so if you're good at that and it doesn't bother your conscience, then you can move up quickly in this company.

Cons

This company has a few major issues which will always hold it back. The 1st is how poorly they communicate within their own operations. Changes get made and they never inform the store at the store level until 1-2 months after they did it. Everyone is different, but many of the DTL's and DM's in numerous districts tend to gatekeep information, which hurts their team. The other major issue is that their values are too numerous and all over the place. They have 17 different values which are often times in conflict with each other on any given day, but everything is always important. And lastly, their focus on numbers and nothing else breeds a certain kind of person that learns to manipulate the numbers to show them as a great employee when they're not even a good person. Turning away customers just because they're not going to get the CPP/merch/easypay and upsetting them enough to leave a 1 star review on Google, still keeps your store's numbers looking good and your review interaction high (despite the rating). That's the absolute wrong focus to incentivize on and it's no wonder why customers are always looking to rent somewhere else.

Explore other reviews about Extra Space Storage

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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