A company that values your opinion - District Team Lead Extra Space Storage Employee Review

5.0
16 Feb 2016
Recommend
CEO approval
Business outlook

Pros

I've worked for this company for over 5 years. Originally it was just a stepping stone until I found another job that I really liked. However, as a whole ESS takes the time to listen to their employees in the field. They are reasonable with their expectations. The work is challenging and keeps you busy. They respect you and recognize your personal accomplishments. Pay is decent for what we are expected to do. They want to develop and promote as many employees as possible, so its a great launching pad for your career. Great hours, decent benefits, good management. Great place to work!

Cons

Most Saturdays are required. As a large company they can be fairly strict on certain things. There are slow periods in the winter, sometimes. With generally only two employees working per site or if there is someone that leaves ESS, your schedule is sometimes difficult to have exactly want you want off; this is uncommon though.

Explore other reviews about Extra Space Storage

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Work life balance Culture

Cons

More advancement opportunites in SLC versus chicago

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Cons

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.

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