Customer Service Adviser - Customer Service Representative FARFETCH Employee Review

2.0
28 July 2017
Recommend
CEO approval
Business outlook

Pros

Consistent Work Culture is Nice Family Lunch Wednesdays Cool Artsy Building Cool People Occasional Bonuses

Cons

Severely Under Paid!For the amount of work and stress this job entails. Management is a Full Blown Mess Internal Departments lack all structure when it comes to correspondence. Little to no help from Supervisors with escalations HR is questionable No respect for CS input on internal problems. They blatantly do not improve internal issues. Therefore, all the heat from the Customers falls back on the CS reps when it's another internal departments fault or a boutique. TRASH.

Explore other reviews about FARFETCH

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
4mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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