Black & White customer service HORRIBLE experience - Customer Service FARFETCH Employee Review

- Poor management - Supervisor who instill fear tend to assign blame, withhold information and answer questions in vague, noncommittal ways - Very low salary for the amount of work to do - Lack of communication - Struggling for over a month to get 1 day off - HR inexistant - NO support at all - CS agents not recognized for their accomplishments - No opportunities for CS agents - Lack of training (doing customer service over the phone for over 6 luxury brands !!!!) - Tasks are not well distributed within all the agents Farfetch was a very good company at the beginning. Then management changed. Your values are NOT followed correctly. "Be Human" doesn't mean ANYTHING for your Customer Service.