Pros
Competitive wages, good benefits, good facility benefits, on site lunch vendors, community involvement
Cons
-Management really focuses on unfairly scored customer service surveys. (Any value less than a 9/10 counts as 0, and a total score under 90% requires 1 on 1 with manager and supervisor.) - Very poorly ran. -Senior management constantly changes protocols, procedures, etc., which make it very difficult to work with. -Very political environment, hard to promote out of the job you started in, rampant favoritism. Often, people are picked for a new job before it is posted. Unfair evaluations. - Management pressures employees to handle claims perfectly and not make mistakes -You are trained to work independently then they micromanage you to death. -Claim inventories are out of control and extremely stressful. Even with the best attitude the job will mentally drain you. -Incompetent supervisors. Its all about popularity and who's kissing butts in the office -senior Management implementing programs that do not work