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Farmers Insurance Group

Is this your company?

Thankless and unrewarding. - Liability Claims Representative Farmers Insurance Group Employee Review

1.0
31 Jan 2012
Recommend
CEO approval
Business outlook

Pros

Flexibility in deciding what hours you prefer to work. Opportunities for continuing training and education are offered and encouraged. Easy to bond with colleagues (they're likely being treated as poorly as you are).

Cons

Management is very disconnected from what the job actually entails and does not respect the time or effort put in by employees, many of whom are left no other option but to work after hours and/or weekends just to keep up, without overtime pay. There is little to no transparency between management and employees as to why decisions are made, and although this is slightly improving, management is generally not receptive to feedback. Unless you are one of the chosen few who are held in high regard by your management team, expect constant criticism and little positive feedback. Management holds grudges and will make your life miserable ad infinitum if you ever get on their radar for any reason. You can make all your goals- and yet still be written up, denied bonuses and have your life made so miserable that the ever-present threat of termination doesn't seem so bad after all. Farmers philosophy is that employees are not allowed to make errors, yet they fail to realize that the generally overwhelming caseload makes this impossible. Furthermore, the constant steam of pointless meetings for the sake of having meetings (1 to 2 a week) take chunks out of your day that could be much better spent, you know, actually getting work done.

Explore other reviews about Farmers Insurance Group

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The ski is really the limit on earning potentionl

Cons

recent underwritting change are across the whol company instead of localized

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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