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Farmers Insurance Group

Is this your company?

Farmers Insurance Group, still a leader in employers for OKC. - Customer Service Associate, Claims Farmers Insurance Group Employee Review

5.0
11 Feb 2009
Recommend
CEO approval
Business outlook

Pros

It is a fun environment, it pays extremely well for the area, all of the people are wonderful, the compensation package is top of the line.

Cons

I did not like being stuck on the phone in the call center arrangement. I would have loved the job if it had been structured like an office setup, personal responsibility for breaks and lunch, etc. I was also disappointed that less than a month after I hired on, they changed their compensation package. It is still a very competitive package, but I selected Farmers as an employer because they were one of the few companies that still offered a pension plan in compensation package. I clearly stated in my interview that this was one of the draw for me to the company, when asked. Yet my interviewer never let on that the company would no longer be offering that to new employees, which I was going to be.

Explore other reviews about Farmers Insurance Group

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly environment and very fast quotes.

Cons

Shorter hours so you may not be able to do much after hours unless you want to work more.

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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