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Farmers Insurance Group

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Broken Promises = Toxic Work Environment - Claims Farmers Insurance Group Employee Review

1.0
14 May 2023
Recommend
CEO approval
Business outlook

Pros

The retirement benefit is great. 6% match plus 4% so your 6% = 14%. Parental leave of 10 weeks for both men and women for birthed or adopted children.

Cons

Communication and lack of trust in executive leadership. December 2021 most employees were told they were now classified as virtual employees. 17 months later after a CEO change we were informed we would return to the office 3 days per week, two of which will be determined by your department. Employees have 3.5 months to make this adjustment. The impact financially and to work/life balance will be significant. Inconceivably the news was given via an internal social media post by the CEO. Local leadership, several levels above the front line employees had no info, no answers, no more info than we had. Our productivity has not skipped a beat and our customer service scores are up. They say the change will Allow collaboration but most teams are split across the country. If we can’t trust them with something as important as our virtual status how can we trust them with anything else???

Explore other reviews about Farmers Insurance Group

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Really really really really food

Cons

Really really really really bad

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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