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Farmers Insurance Group

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Culture Declined Rapidly Under New Leadership — Toxic at the Top - Anonymous employee Farmers Insurance Group Employee Review

1.0
19 July 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay and benefits used to be solid, especially in higher-level leadership roles — but those roles have become high-risk targets as a way to manage expenses. Some teams and peers were truly committed and talented, though many have since left.

Cons

Since the current CEO took over, the culture shifted dramatically. Independent thought is no longer welcome — if the CEO says jump, the only acceptable response is “how high?” The entire C-suite turned over within his first year. That alone says something. Post-layoff employee churn is easily 20–25%, if not higher. Burnout is rampant, and recognition is almost nonexistent. After more than 15 years with the company, I witnessed a disturbing lack of professionalism among senior leaders — especially how they speak about employees behind closed doors. Judgmental, unprofessional, and hypocritical behavior from the top down has become normalized. The 2023 mass layoff (11%) cut many of the company's top performers — those with consistently high ratings and higher pay. It was a cost-cutting move, not performance-based, and stripped the company of much of its core talent in one swoop. Many of those with strong values chose to leave voluntarily soon after. Today, promotions are going to whoever remains, often unprepared for the responsibility. It’s a risky time to join, with culture and leadership depth at an all-time low.

Explore other reviews about Farmers Insurance Group

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work. Heavy load of claims.

Cons

Heavy load. Management is unpredictable

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, make your own hours, fun claim types, starts off with great PTO allotment and you have access to all your hours from the moment you start with an extra week after five years

Cons

Good luck with your diaries if you use the PTO. You will come back with overdue items. The way they have their PTO backup system setup is two backup people for the whole department. There is too much work for them so they don't get to much while you are out. Usually voicemails. You can' schedule anything for while you are gone, all your claims have to wait for you to return. The amount of new claims a week has drastically increased and it isn't sustainable. They do expect you to work more than your 40 hours or recommend that you find a different job that isn't a salary position, PTO calendars are always red with blackout dates. Supervisors and the manager don't listen to actionable items presented to make the department better. The attrition is bad, but they continue to tell us we are fully staffed because our diaries aren't that bad yet. Adjusters are dropping like flies but won't hire anymore. Not sure if that comes from senior leadership or direct leadership. Ever since Jeff Dailey left, we are just numbers. No one cares about us anymore and it is evident.

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