Great place to work; high performing team; cares about their people - Customer Success Manager (CSM) Fathom Employee Review

5.0
19 Nov 2025
Recommend
CEO approval
Business outlook

Pros

High performing team. Lots of people to learn from. Team chemistry is very good with people excited to help each other out. High level of agency given to individual contributors to manage their work in their own way.

Cons

Still scaling up, so you'll need to be prepared to help build out processes & lead your own work.

Explore other reviews about Fathom

5.0
19 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I love how Fathom users genuinely get excited to talk about how much they love the product. Definitely a testament to our world class team! The people that work here are great and the CEO is thoughtful and motivated to grow with intention, not just to satisfy outside influences like investors or VCs.

Cons

Higher volume sales, lower ticket item. Can be a pro and a con.

5.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, fast paced. There is nothing better than working for a company that has a clear vision for the product and takes action to implement that vision. Rich is an exceptional leader and so is every other member in leadership. Fathom is a product that actually transforms how anyone in the world works and our users have a genuine love for Fathom. Even though we are fully remote there is a conscious effort to bring the team together in person to foster relationships, learn from each other, and discuss how we continue our insane growth.

Cons

There aren't any downsides imo.

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