4y
We are surprised and disappointed by this post, not least because of the fabrication and inaccuracies in it.
Firstly we don't have a system that measures people's hours by clocking in, shifts are scheduled with employees in advance to meet their diaries, we don't monitor the time they clock in or clock off. Secondly, the person mentioned (Charlotte) has never been anyone's manager. Thirdly, we don't have a staff canteen. Fourth, this is a Customer Success role, it is 100% remote and this person would never have worked in the office. This means they would never have 'seen managers sitting on their phones'. Lastly, we have not had cases where customers have been charged twice. We are a subscription business much the same as a mobile phone contract, we send customers reminders before their subscriptions roll but still then some people miss them and get disgruntled - we try our best to be reasonable and make refunds if payments are questioned in a timely manner and the service hasn't been used.
Given the a mount of false information and unfounded claims in the comment it is difficult to give the post much credibility. However, we have an excellent track record of promoting people out of out CS team and providing career progression. People have successfully gone on to work as Marketing Managers, Corporate Account Executives and CRM Managers. We are also a good payer against all industry benchmarks and have never been late paying any employee.