Good pay and benefits but poor work-life balance - Customer Service Virtual First Horizon Employee Review

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits with paid bank holidays

Cons

No work life balance, no opportunities to move through the company unless going to physical branches

Explore other reviews about First Horizon

5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture Flexibility Team Collaboration Growth Opportunities ERG’s Benefits

Cons

I had a very positive experience overall. If I had to identify an area for improvement, I’d say that as the company continues to grow, there are opportunities to further streamline processes and enhance cross-team communication. That said, it’s a natural part of growth, and I appreciated being part of that evolution.

4.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong benefits and career progression program

Cons

Aggressive manager oversight that is pushing the bank to lose the "small bank" feel.

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