Pros
Coworkers were mostly great, the processing and closing managers were fantastic
Cons
Upper management were the worst. After laying off around 20 people, the remaining operations team were expected to take on the additional work of everyone that was let go. But they said no raises for anyone (not even a cost of living/inflation raise), no over time (yet you were still expected to have all of your work plus all of your new work completed on time), they cut pto, randomly decided to change the dress code even though no one ever is face to face with clients, and “gave” the staff a ping pong table (that was found in the basement of the building that was left by the previous building tenants). Because we all know a ping pong table definitely makes up for all the added work and no additional pay. As you can imagine, we didn’t have time to even use it since we all had so much extra work to complete. Overall this company sucks the life out of you and all you’ll ever get is a “we appreciate you” email once a month.