Clueless - Anonymous employee FirstPort Employee Review

1.0
21 Aug 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They do pay well in some positions but for property managers and call centre staff the salary does not meet the benchmark of what you could get in other organisations. There is a bonus structure for most staff which they do tend to pay out irrespective of the overall company performance.

Cons

They seem to be completely clueless when it comes to property management, performance is poor across the board and clients are lost at an alarming rate. The only lever they have to try and sort any issues is to restructure, there are constant restructures and no addressing of the underlying issues.

avatar
FirstPort Response
1y
Thank you for your feedback, we welcome all comments and whilst is is not nice to read it helps us address issues as they come up. I wish you all the best for the future.

Explore other reviews about FirstPort

5.0
11 May 2022
Recommend
CEO approval
Business outlook

Pros

Excellent Chief Executive who 'walks the talk'. Good training, great benefits in a fast growing company with plenty of opportunities.

Cons

I don't know of anything I could report

avatar
FirstPort Response
3y
Thank you for taking the time to leave your comments, all feedback is invaluable to us
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Team work - customers - feeling like you are making a difference

Cons

No support , blame culture , looking to blames managers for Everything and no accountability further up the Business. PMs that won’t stay . Things that change constantly. Systems that are not updated with the correct forms or procedures and then managers blamed for getting it wrong. Getting screamed at by residents or families for things you can not control . Feeling untrusted by our own company . Ask you for help one week and throw you to the wolves the next . I’ve seen it all and now it’s at the worst it’s ever been , DMs are applying else where in droves and pms !! Development managers are customer facing we are the face of retirement but are treated like the lowest of the low of no value by the wonderful staff above pms . Investigations against colleagues when conversations co hi of of taking place instead . Such a blame culture

avatar
FirstPort Response
3d
Thank you for sharing your feedback. We are truly sorry to hear that your experience at FirstPort did not match the enjoyable employee experience we aspire too. We take all employee feedback seriously to identify areas for improvement. We are committed to fostering a positive and supportive work environment, and we would appreciate the opportunity to understand your concerns in greater detail. We value our employees and are always looking for ways to improve our workplace culture
See reviews by: Helpful|Rating|Date|All