Soul Sucking Culture with an Arrogant All Knowing CEO - Anonymous employee Fixt Employee Review

1.0
18 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dev team is pretty sharp overall. New office is nice.

Cons

Where to start... at the top I suppose since all of the senior staff have left, including the co-founder. The CEO thinks he is the smartest guy in the room and even had me questioning things I knew were true. Here he is in a nutshell - some of the team enjoyed playing chess around the office (games are good at a startup, yea?). Well the CEO gets involved and then does nothing but brag about how good he is and how he beats everyone. This startup is all all about hype. It's buzz to biz ratio is heavy on the buzz and light on the biz, this despite the CEO's claims who talks a big game to clients but nothing works the way he says it does. This is supposed to be an "On-Demand" company but repairs are often pushed off for days. Then they send out "techs" that don't know what they are doing and who often cause more damage to the customers device. Many of the techs demand payment before they will go to a job because they know they might not get paid. Fact or Fiction 1) On Demand - FICTION 2) App Senses Damage - FICTION 3) 100% Zip Code Coverage - FICTION 4) "Easiest and most secure way to get your device repaired" - FICTION 5) "We average under 20 minutes to get the device back to new" - FICTION 6) Founded in 2013 and still not generating much revenue - FACT

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Fixt Response
8y
Hi there, I'm terribly sorry hear you feel this way. We want our employees to be happy working here. If you feel management did not communicate its objectives properly, or that a commitment that was made to you was broken, please reach out to our People Operations team directly at people@fixt.co to discuss how we can make this better. And here's a bit of good news, we are rapidly approaching our 20th employee, with 6 more positions to fill next month. A lot of that growth is being driven by new revenue from some of the new logos you see on our homepage (www.fixt.co). Companies like Pacific Life, First Energy, and Select Medical. We're also proud to now support all 36,000 phones for the NYPD under a 2 year agreement. So our revenues, technology, and growth is very real. I hope you'll still refer great people to us after we get this sorted out :) All the best.

Explore other reviews about Fixt

5.0
25 June 2021
Recommend
CEO approval
Business outlook

Pros

Really Good Money Per Repair

Cons

Client Sometimes Treats You Like Your "The Help" Or Expendable.

5.0
8 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fixt is an incredible place to work. The team is dedicated to diversity which is the most important factor of success and isn't easy to find in the software technology industry. The CEO, Luke Cooper, is a great leader and makes it a point to make sure that he knows each of his employees as a friend. Despite his busy schedule, he'll go out of his way to make your day better, based on a comment he heard from across the office or a conversation around the coffee pot. The team is composed of ambitious achievers so it's the type of place where you either fit in or you'd don't. The environment is intense, yet rewarding, where the only limit on your potential is the work you're willing to put in. Fixt is a family and I'm grateful to be a part of it.

Cons

There are high expectations and less-defined structure which makes it not ideal for anyone who isn't self-driven and malleable.

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