Terrible company - Business Development Representative (BDR) Flatpay Employee Review

1.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Literally none to mention haha.

Cons

There is no base salary. Instead, there is a so-called “minimum guarantee” of around £2,100 per month, which you only receive if you fail to hit target. The monthly target is 80 bookings (around 4 bookings per day), which is extremely aggressive given the setup. You are not allowed to prospect independently. All outreach must be done from a lead base scraped from Google, and you are penalised for not using the company-provided leads. These lead lists are locked and fully controlled by team leads, meaning your performance and income depend heavily on whether usable data is unlocked for you. You have little to no control over your own pipeline. Despite the company pushing a narrative of high performance, only two people have ever hit quota. This alone should say everything about how unrealistic the targets are and how broken the system is. The company claims to promote internally, but in reality leadership roles are often taken because they are the only way to gain any form of job security. These positions don’t come with better leadership training or support—just slightly more protection from being let go. As a result, management tends to focus on self-preservation rather than developing their teams. The culture is extreme micromanagement, to the point it feels like being back in school. Leadership is frequently belittling, uncomfortable to work with, and unsupportive. Employees are treated as numbers, not people, and there is no genuine desire to see anyone succeed. People are placed on performance reviews within their first month, which is completely unrealistic for a new BDR ramping up. Terminations happen very quickly, sometimes within the same week, creating a constant atmosphere of fear and instability. Morale across the sales team is incredibly low. Not a single person in sales enjoys working here, and there is a complete lack of trust, transparency, and healthy leadership.

avatar
Flatpay Response
4mo
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time at Flatpay did not meet your expectations. Flatpay is a performance-driven organisation, and we are transparent from the beginning that our sales roles are ambitious, target-focused, and built around a high-growth environment. For some people, that pace and structure is highly motivating. For others, it may not be the right fit and that’s okay. Our compensation model, targets, and performance framework are clearly communicated during the recruitment process. We continuously evaluate these to ensure they are competitive, fair, and aligned with market standards. We strongly believe in internal progression, and many of our leaders have grown within the company. At the same time, we are investing heavily in leadership training and structured onboarding to ensure new team members are supported during ramp-up. We take feedback seriously and are always working to improve how we support our teams while maintaining high standards. If you would be open to it, we’d welcome the opportunity to speak directly and better understand your concerns. We wish you the best in your continued career.

Explore other reviews about Flatpay

2.0
22 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The one thing that genuinely stands out is the people. Most colleagues were collaborative, supportive, and easy to work with; there's a real team spirit among peers that made the day-to-day more bearable.

Cons

Where to begin. The compensation structure is the most glaring issue: commission-only pay that falls below the London Living Wage, despite being required to be in the office five days a week. The advertised OTE of £60k–£70k sounds compelling on paper, but the reality is that very few people are actually hitting their numbers. Most will be stuck on the minimum base for at least the first three months, possibly longer. Realistically, the role is closer to a £30k–£40k OTE than anything advertised. The office environment doesn't help. Loud music plays constantly, which might suit a certain vibe, but it makes it nearly impossible to have a coherent call with a client. It feels performatively startup-y rather than actually productive. Management is a real weakness. Without being overly harsh, most people in leadership positions lack the experience the role demands. There's no clear structure, no CRM, and processes are improvised at best. High turnover is the predictable result, and it shows. There's also a creeping surveillance culture: cameras have been installed to monitor the floor, which says a lot about the level of trust extended to employees. No perks of any kind, and if you need time off before you've accrued enough leave, you take it unpaid, full stop. Weekend working is another grey area. It's not officially required, but there's a clear expectation in practice, which creates an uneven playing field depending on who you are and what your life looks like outside of work. On the product: competitive rates, yes, but the offering is genuinely basic. There's limited real value to sell beyond price, which makes the job harder than it needs to be and puts a ceiling on how compelling your pitch can ever be.

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

- A well equipped office with free breakfast included daily. - A fantastic team, everyone is friendly and approachable. A truly diverse workplace, everyone is welcomed. - Excellent progression opportunities, they promote within and truly believe in their people, hard work is rewarded. Recently promoted after 3 months to a lead position! - Regular socials for teams and also for the overall group with an activity and free food and drinks. - Feedback is encouraged and listened to by management. - Relatively new to the UK but continuing to grow fast with ambitious founders, I truly look forward to seeing our growth across the UK and in other territories.

Cons

- No cons to report as we continue to grow I can only see more positives.

1
See reviews by: Helpful|Rating|Date|All