Positive progress but chaotic leadership and old systems - Anonymous- Salaried Staff Follett Employee Review

3.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Has made progress on inventory, financial position, more consistent expectations and the tools to support them. The people are passionate about the customers, the mission and fun to work with overall.

Cons

Still many antiquated systems and processes that hinder productivity and customer experience. Change focus and strategy too often from the top creates chaos, hinders ability to fix one thing before focusing on another - systemic issues are not fully addressed. CEO is volatile and reactive, messaging and actions suggests he does not trust his leadership team,

Explore other reviews about Follett

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

I enjoyed the fast pace of working a large university's graduation. The people were nice and helpful when I had a question.

Cons

There are not any cons.

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Nice faculty within school Good dental benefits

Cons

No support from upper management Limited hours for help within store Lack of empathy overall from company Limited time off availability Non flexible work hours Rude customers unorganized systems

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