Exciting environment but long hours and staffing issues - Assistant Guest Services Manager Four Seasons Employee Review

3.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Fun and fast paced environment with an opportunity to set the stage for excellent guest experiences. Unique opportunity to connect with a global clientele

Cons

Due to staffing shortages, the role required to spend significantly more time performing operational duties, which made it challenging to step away from the floor to complete administrative responsibilities. As a result, 12–14 hour shifts became a constant to fulfill the expectations of what was intended to be a 10-hour shift.

Explore other reviews about Four Seasons

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great immediate management (up to department head), good travel benefits (although not as good as previous years), health insurance excellent. Travel benefits are nice when you can use them. Become better at what do you, but with an emotional cost.

Cons

Toooo profit heavy and want to please owners versus staff, worklife balance needs improvement although it's getting there. Pulse Survey results need to be taken more seriously by PC and not put on department heads and asssitant managers, need accountability on PC to action. Terrible employee meals, especially if not AM Monday through Friday. Poor corporate ELT team since post covid times.

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