Strength Lies in the Culture and Commitment to Service - Property by Property Experience Varies - Front of House Manager Four Seasons Employee Review

4.0
8 Jan 2013
Recommend
CEO approval
Business outlook

Pros

-Strong corporate culture of caring about associates and guests -Best in the industry - strong name to have on CV/resume -Focused on growing from within and have strong succession planning -Excellent internal training programs - huge focus on development -Firm open-door policy - from top-down managers always open to speaking with others -Extremely approachable Corporate Executives who make the time for all associates -Best company philanthropically have ever worked for -Opportunity to transfer internationally ----- As reference, worked at 3 different hotels in 2 countries

Cons

-Some properties' training, salary, and culture are stronger than others -They know people want to work for them, and therefore negotiating salaries can be challenging -Sometimes got perception that they had such a clear view on which department/area/region you "should" move to next, that didn't consider own desires as much. (However, they at least had vision for employees and managers who wanted to progress whereas other companies don't.) -It's the hotel industry - hours for managers dependent on who's in and when so work life balance can be a challenge

Explore other reviews about Four Seasons

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

See reviews by: Helpful|Rating|Date|All