Starts at the top - Anonymous employee Four Seasons Employee Review

2.0
6 Jan 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a beautiful property and the location is great. Benefits package. Complimentary nights. The initial compensation is on par with their competitors, however they do not give raises based on merit and promotions with a pay increase are few and far between.

Cons

Lets just say it starts at the top with the GM and works its way down. Take note of her work ethic and priorities and it will be clear why things are treated in the manner that they are. HR is a complete joke. You are supposed to be able to go HR and there is supposed to be a high level of confidentiality. This is 100% not the case. On multiple occasions they showed this was not how they operate. Do not take your problems here unless you want them directly taken back to your manager or discussed in the lunch room. Management depends on your department, but overall growth is not fostered here. Most managers are too busy trying to cover their own rear ends to actually promote within. I watched amazing talent leave this property and FS as a whole because of this. It is made clear that raises are not based on merit, so what is the incentive to continue going above and beyond?

Explore other reviews about Four Seasons

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly staff. Straightforward job with good pay. Overall an enjoyable job.

Cons

Inconsistent hours. Burnout can occur if you're looking for something easy. Other than that its pretty much exactly what you'd expect. Good job to have.

3.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Free nights Lots of paid sick time (use it; trust me, everyone uses it as extra vacation, and it fully replenishes every year) Paid holidays Good benefits

Cons

Communication is terrible; act first, communicate later. Constant shifting goalposts; it seems like, before we can nail down one new kpi or project, an exec got bored and created a new one. The brand seems to have lost its roots since the founder left. If you are in FnB, you enjoy schedule flexibility, not here. If you are full-time, you will always work 40 hours unless you use vacation, and hotels are exhausting. Trading shifts is not a thing. There's no technical training. There's a lot of mandatory training, but it only covers work culture topics. Your direct manager will rarly be available since they seem to be in a meeting every hour of the day.

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