Pros
Pros definitely include working with some of the most wonderful, talented people. The application and hiring process is very extensive, so only the best are hired and it shows. Everyone takes pride in their work and the company, and this is reflected to the guests who stay at the Four Seasons. The pay is competitive and benefits are pretty wonderful. If you are looking for a company that you want to set roots with, this is it... and it shows. Numerous people at my property have been there since it opened. Honestly, I love working here. I have worked for other hotel brands and this company goes above and beyond for their employees and guests.
Cons
My biggest frustration is that there is no room for growth. In my specific department, an employee isn't able to move up without someone leaving. Unless you are able/willing to relocate, the opportunities are scarce. There may be added responsibility, but the title and pay do not reflect that. Also, the guests can be some of the worst people to be around. Four Seasons (and most luxury hotels) create an environment where the word 'no' is never an option. With this in mind, demands and exceptions to the rule are seen multiple times everyday. As odd as it sounds, it is exhausting and taxing to ones spirit after a while. Especially during the holidays - those 6-day work weeks and long hours are bad enough, but throw pretentious/entitled guests demands into the mix and life can get pretty rough quickly.