Pros
* prestigious company, known and loved around the world * seasoned professionals on the job (for the most part ... of course, there's always the proverbial rotten apple) * classy guests (for the most part ... of course, there too, you'll always find the proverbial rotten apple) * salary and benefits not to be complained about
Cons
Rather difficult to think of genuine downsides, apart of course from the obvious ones which are to be expected in a high end luxury, highly stressful work environment in Manhattan - so: * work/life balance (say what ???) * the occasional rotten apples (guests and colleagues) who can make you miserable for a few minutes (which of course you don't show on the job !!!) * too rigid when it comes to implementing standards by the letter. Of course, it is paramount that everyone represent the hotel in an absolutely flawless manner, but this should not happen at the expense of common sense and practicality (can be soooo counter-effective)